No, orders are placed via bol.com. On xcelsius.eu, you’ll find additional product information, explanations, quick starts and support. If you wish to purchase a product, we’ll redirect you to the sales channel where the order, payment and order processing take place.

That depends on what’s available on bol.com. Open the product page via xcelsius.eu, click through to bol.com and add the products you want to your basket there. You can then finalise your order and choose any product combinations via bol.com.

The current price is shown on the product page and on the sales channel where you order the product. Always check the price at the time of ordering, as prices and offers are subject to change.

We sell our products via bol.com because, for many customers, this is the easiest and most trusted way to order. You use a familiar platform, with clear ordering steps, secure payment options, order updates and the service you are used to from bol.com. You can find additional product information on xcelsius.eu and then order via bol.com.

The product page on xcelsius.eu is designed to provide you with comprehensive information about the product. The purchase itself is processed via bol.com, so you can make use of that platform’s ordering system, payment options, order updates and customer service.

This varies depending on the product. Always check the product information, quick start guide or manual to see what the product is intended for. Products from the BBQ range, for example, are designed for use with barbecues and outdoor cooking, whilst other products may have specific conditions of use.

Only use parts as described with the product. Do not combine parts unless there are clear instructions to do so. Incorrect or unintended use may affect safety, performance and the warranty.

Yes, always check your XCelsius product before using it. Make sure the product is complete, clean and undamaged. Do not use the product if you notice any obvious damage, loose parts or defects.

Before first use, always read the product information, quickstart or manual on xcelsius.eu. Check that the product is suitable for your application and use it only as intended. With products for heat, cold or outdoor use, it is extra important to follow the instructions carefully.

Please do not use the product just yet; first consult the product page, quick start guide or manual. These explain how to use the product and what you need to bear in mind. If anything remains unclear, please get in touch via the contact page.

A product is usually linked to the range that best suits it. Whilst some products may be suitable for use in a variety of situations, the website clearly states which range each product belongs to.

The Cool range focuses on products designed to help you keep things cool, take them with you, and make practical use of them on the go or outdoors. Think of products that are ideal for hot days, for carrying food and drink, or for keeping items cool.

The Heat range is designed for products related to warmth and comfort. These products are intended for situations where you want to retain or add warmth, or simply enjoy them during cold spells.

The BBQ series focuses on barbecuing, grilling and high-temperature cooking. The Cool series is all about cooling, storage and practical use on the move or outdoors. The Heat series is for warmth, comfort and applications where heat or heating is central. On the series pages you can read which products suit which situation.

For barbecues and outdoor cooking, take a look at the BBQ range. This range includes products designed for grilling, outdoor cooking, heat-resistant use and practical accessories for your barbecue.

No, a quick start guide is intended as a brief overview of the key steps. A user manual can be more detailed and contain more information on usage, maintenance, safety and product specifications.

At xcelsius.eu, you will find additional information, manuals and, where available, quickstart videos for each product. This will help you get started faster and get more out of your purchase. Visit the product page or on the page with quickstarts and manuals.

Safety information can be found on the product page, in the quick start guide or in the product manual. Always read this information carefully before using the product, particularly in the case of products involving heat, cold, electricity or barbecues.

If a quick start guide isn’t available yet, you can consult the product page and any user manual. We’re adding product-specific support where necessary, so that you can find the right information more easily.

A quick start guide is a brief, step-by-step guide that shows you how to use a product in no time. For some products, the quick start guide includes text, images, videos and warnings so that you know straight away what to look out for.

Returns and defect reports go through bol.com, as your order is placed there. Log in to your bol.com account, open the respective order and follow the steps for returning or reporting a problem. There you will also see the current return conditions, return period and any follow-up steps.

Warranty claims are assessed based on the product, its use and the purchase details. As the order was placed via bol.com, you should submit a warranty claim via your bol.com account. Please ensure you have your order details and any photos of the problem to hand.

Whether a used product can be returned depends on the return policy of the sales channel and the condition of the product. You should therefore always check the current return information when placing your order on bol.com.

Please contact the sales channel through which you placed your order. On bol.com, you can open your order and indicate that you have received the wrong product. Please add photos where necessary so that the issue can be resolved more quickly.

To report a fault, you will usually need your order details, a brief description of the problem and clear photos or videos. This will help us assess the issue more quickly and determine the appropriate next steps.

Store the product in a clean, dry and suitable place. Avoid moisture, extreme temperatures and pressure on delicate parts. This will ensure the product lasts longer and prevent unnecessary wear and tear.

Only clean the product in accordance with the instructions provided with it. Do not use harsh cleaning products or methods unless explicitly advised to do so. Allow products to dry thoroughly before using them again or putting them away.

Always follow the maintenance instructions that come with the product. Clean the product according to the instructions, check it regularly for wear or damage and do not use it if it is visibly defective. If in doubt, check the product information or manual on xcelsius.eu.

Check the product for damage, wear and tear, loose parts, deformation or any other abnormalities. Do not use the product if you have any doubts about its condition. In that case, please consult the manual or contact us for assistance.

Allow the product to dry completely before using it again or putting it away. Then check that there is no visible damage, deformation or reduced functionality. For electrical or heat-generating products, always follow the specific instructions in the manual first.

You can do this via the sales channel where you placed the order. Log in to your account, open the order and check whether the delivery address can still be changed. Once an order has been processed or dispatched, it is often no longer possible to make changes.

You will always see the current delivery time on the product page and during checkout on bol.com. If the product is in stock, it can often be delivered the next day. The information on bol.com is always leading, as delivery time and delivery options may differ per product, stock status and delivery address.

First, check the order details and tracking information in your bol.com account. There you can see the current status of your order. If the delivery remains unclear or is taking too long, you can contact bol.com regarding the order.

Ideally, take photos of the packaging and the product straight away. Then report the damage via the sales channel through which you placed your order. For orders placed via bol.com, you can report this under the relevant order.

Delivery is arranged via the platform where you ordered the product. For orders placed via bol.com, you can see in your bol.com account which carrier is being used and when your order is expected to be delivered.