Shipping and returns
XCelsius products are sold through bol.com. On this page, we explain how shipping and returns work when you order an XCelsius product through bol.com. Because the purchase is made through bol.com, ordering, payment, delivery, returns and service are handled through bol.com.
Order via bol.com
XCelsius is the brand under which Brand Heroes offers these products. Brand Heroes sells XCelsius products through its own partner account on bol.com.
When you click through to bol.com via xcelsius.eu, you place your order in the bol.com ordering environment. There you will see the current price, stock, delivery time, shipping information and any special offers.
Shipping
XCelsius products are shipped via bol.com. The current delivery time and shipping information are shown on the product page and during checkout on bol.com.
As delivery times and delivery options may vary by product, stock status and delivery address, the information on bol.com is always leading.
Track your order
Have you ordered an XCelsius product via bol.com? Then you can track the status of your order via your bol.com account.
There you will find information about the processing of your order, shipping, the expected delivery date and any updates from the delivery service.
Return
Returns are handled via bol.com. Would you like to return an XCelsius product? Then log in to your bol.com account and open the relevant order. There you can start the return procedure and follow the steps indicated by bol.com.
The return conditions, return period, instructions and any exceptions are displayed via bol.com. Therefore, always check the information in your bol.com account.
Right of withdrawal
With online purchases, consumers are entitled to a statutory cooling-off period in many cases. As the order is placed through bol.com, the exercise of this right of withdrawal is handled through bol.com.
In your bol.com account, you will see whether your order can be returned and which steps you need to follow to do so.
Damaged or incorrectly delivered product
Did your order arrive damaged, incomplete or did you receive the wrong product? Please report this via your bol.com account at the relevant order.
Please include clear information where possible, such as a description of the problem and photos of the product, packaging or damage. This will allow your report to be assessed faster and better.
Warranty and defects
Is your question about a defective product or warranty? Even then the notification goes through bol.com, because the purchase was placed there.
For general information on warranty, please check the warranty page on xcelsius.eu. For an actual warranty request or report a defect, please use your bol.com account.
Questions on product use
Don't have a question about shipping or returns, but want to know more about using an XCelsius product? Then take a look at the product page, manual, quickstart or documents on xcelsius.eu.
Are you unsure or do you have a general product question before purchase? Then please get in touch via the contact form on this website.
Information on bol.com is leading
We try to keep the information on xcelsius.eu as up-to-date as possible. Nevertheless, information on stock, delivery time, shipping, return conditions and offers may change.
The information on bol.com is therefore always leading when purchasing, shipping and returning.