Privacy and cookies

Who is responsible

Brand Heroes is responsible for the processing of personal data through xcelsius.eu.

Brand Heroes is located at Randstad 22 12, 1316BX Almere. Its Chamber of Commerce number is 88652653 and its VAT number is NL864719267B01. For questions about privacy, please contact us at [email protected].

What personal data do we process

We process personal data when you provide it to us yourself, for example through the contact form on this website.

This may include your first name, last name, e-mail address, telephone number, reason for contact, message and any other information you send yourself.

In addition, we may process technical data such as your IP address, browser, device, pages visited, click behaviour and information about how you use the website. This is done via cookies and similar techniques.

What we use personal data for

We use personal data to answer your message, contact you, handle product enquiries, make our website work properly, analyse and improve the website, prevent misuse and comply with legal obligations.

With your separate consent, we may also use your data to send you newsletters or other commercial messages. You can unsubscribe at any time.

Contact form

On xcelsius.eu, you can contact us via the contact form. In the form, you can choose a reason for contact, such as return, shipping, contact or other.

For questions about returns, shipping, orders, payments and warranty, we generally refer to bol.com. As the purchase is made through bol.com, these questions are handled through bol.com.

Use the contact form mainly for general questions, product information, user questions or other questions that are not directly about an order through bol.com.

Submissions via the contact form are stored in WordPress and can be sent to Brand Heroes by e-mail.

Newsletter

Currently, the newsletter may not be actively used. When you sign up for the newsletter or give permission for your details to be used for this purpose, we may use your e-mail address and possibly your name to send news, product information or updates about XCelsius.

You will only receive newsletters if you have given your consent. There is an option to unsubscribe in each newsletter.

Retention period

We do not keep personal data for longer than necessary for the purpose for which it was collected.

Messages via the contact form will be kept for as long as necessary to answer your question and follow up properly. Data for newsletters is kept until you unsubscribe or withdraw your consent. Technical and analytical data are kept according to the settings of the tools used.

Sharing of personal data

We do not sell your personal data to third parties.

We share personal data only when necessary for the operation of the website, replying to your message, sending e-mails, managing forms, performing analyses, securing the website or when we are required to do so by law.

In doing so, we may use external parties such as hosting providers, e-mail services, analytics tools, cookie consent software, security services and other technical suppliers.

Bol.com

When you click through to bol.com via xcelsius.eu, you will leave our website. The purchase, payment, delivery, returns, customer service and warranty handling are handled via bol.com.

The processing of personal data by bol.com is subject to bol.com's privacy policy. Brand Heroes is not responsible for the processing of personal data by bol.com after you have been redirected to bol.com's website.

Cookies

XCelsius.eu uses cookies and similar techniques. Cookies are small files that are placed or read on your device when you visit the website.

We use cookies to make the website work properly, remember preferences, analyse the website and, when enabled, enable marketing and advertising metrics.

Types of cookies

We may use functional cookies, analytical cookies and marketing cookies.

Functional cookies are needed to make the website work properly. Think security, form operation, cookie preferences and technical functions.

Analytical cookies help us understand how visitors use the website. We may use Google Analytics and Google Tag Manager for this purpose.

Marketing cookies may be used to measure ads, improve campaigns or retarget visitors. Currently, we may not actively use them, but tools such as Google Ads tracking, Meta Pixel or other advertising tools may be added in the future.

Google Analytics and Google Tag Manager

We use or will use Google Analytics and Google Tag Manager to understand website usage and manage scripts in an orderly manner.

These tools may process data such as pages visited, click behaviour, device, browser, global location and technical information. Where possible, we set up these tools in a privacy-friendly way.

YouTube, Turnstile and external scripts

YouTube videos, Turnstile security and other external scripts may be used on xcelsius.eu.

YouTube videos may set cookies or similar techniques when you view or interact with a video. Turnstile may be used to protect forms from spam and abuse. Other external scripts may be required for functionality, security, analytics or marketing.

Cookie consent

For cookies that are not strictly necessary, we ask permission via a cookie banner. You can set your preferences there and adjust them later.

Without consent, we only set cookies that are necessary for the operation and security of the website.

Your rights

You have the right to access your personal data, have it corrected, have it deleted, have the processing restricted or object to it. You can also withdraw consent you have previously given.

Would you like to exercise these rights? If so, please contact us at [email protected].

We may ask for additional information to verify that the request really comes from you.

Security

We take appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access and unwanted disclosure.

Filing a complaint

Do you have a complaint about how we handle personal data? If so, please contact us first at [email protected].

You also have the right to file a complaint with the Personal Data Authority.

Changes

We may update this privacy and cookie statement if our website, practices or tools used change. The most recent version is always on this page.