{"id":1341,"date":"2026-05-26T12:25:03","date_gmt":"2026-05-26T10:25:03","guid":{"rendered":"https:\/\/xcelsius.eu\/?page_id=1341"},"modified":"2026-06-04T17:35:15","modified_gmt":"2026-06-04T15:35:15","slug":"support","status":"publish","type":"page","link":"https:\/\/xcelsius.eu\/en\/ondersteuning\/","title":{"rendered":"Support"},"content":{"rendered":"<section data-etch-element=\"section\" class=\"support__section\"><div data-etch-element=\"container\" class=\"section-intro\"><p data-uppercase=\"false\" class=\"section-title\">Support<\/p><div class=\"section-intro__wrapper\"><h2 class=\"section-intro__heading\">Quickly find the right help and information<\/h2><\/div><\/div><ul data-etch-element=\"container\" class=\"quick-navigation__inner support__inner\"><li><article class=\"quick-navigation-card\"> <svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" class=\"quick-navigation-card__usp-icon\"><path fill=\"currentColor\" d=\"M 6,1 C 4.3549904,1 3,2.3549904 3,4 v 16 c 0,1.64501 1.3549904,3 3,3 h 12 c 1.64501,0 3,-1.35499 3,-3 V 8.0019531 8 C 21.000952,7.0939406 20.638716,6.2227923 19.996094,5.5839844 L 16.412109,2 l -0.002,-0.00195 C 15.771754,1.3583815 14.903751,0.99905439 14,1 Z m 0,2 h 8 a 1.0001,1.0001 0 0 0 0.002,0 c 0.373356,-6.051e-4 0.730614,0.1476317 0.994141,0.4121094 a 1.0001,1.0001 0 0 0 0,0.00195 l 3.58789,3.5878906 a 1.0001,1.0001 0 0 0 0.0039,0.00195 C 18.853086,7.2675275 19.000608,7.6241159 19,7.9980469 A 1.0001,1.0001 0 0 0 19,8 v 12 c 0,0.564129 -0.435871,1 -1,1 H 6 C 5.4358706,21 5,20.564129 5,20 V 4 C 5,3.4358706 5.4358706,3 6,3 Z\"><\/path><path fill=\"currentColor\" d=\"m 14,1 a 1,1 0 0 0 -1,1 v 5 c 0,1.0927249 0.907275,2 2,2 h 5 A 1,1 0 0 0 21,8 1,1 0 0 0 20,7 H 15 V 2 A 1,1 0 0 0 14,1 Z\"><\/path><path fill=\"currentColor\" d=\"m 8,8 a 1,1 0 0 0 -1,1 1,1 0 0 0 1,1 h 2 A 1,1 0 0 0 11,9 1,1 0 0 0 10,8 Z\"><\/path><path fill=\"currentColor\" d=\"m 8,12 a 1,1 0 0 0 -1,1 1,1 0 0 0 1,1 h 8 a 1,1 0 0 0 1,-1 1,1 0 0 0 -1,-1 z\"><\/path><path fill=\"currentColor\" d=\"m 8,16 a 1,1 0 0 0 -1,1 1,1 0 0 0 1,1 h 8 a 1,1 0 0 0 1,-1 1,1 0 0 0 -1,-1 z\"><\/path><\/svg> <h3 class=\"quick-navigation-card__title\">Manuals<\/h3><p class=\"quick-navigation-card__description\">Find the right manual for your XCelsius product. View clear explanations on use, maintenance, safety and available versions.<\/p><a href=\"\/en\/manuals\/\" class=\"quick-navigation-card__button btn--primary\">View manuals<\/a><\/article><\/li><li><article class=\"quick-navigation-card\"> <svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" class=\"quick-navigation-card__usp-icon\"><path fill=\"currentColor\" d=\"m 11,4 a 1,1 0 0 0 -1,1 1,1 0 0 0 1,1 H 21 A 1,1 0 0 0 22,5 1,1 0 0 0 21,4 Z\"><\/path><path fill=\"currentColor\" d=\"m 11,11 a 1,1 0 0 0 -1,1 1,1 0 0 0 1,1 h 10 a 1,1 0 0 0 1,-1 1,1 0 0 0 -1,-1 z\"><\/path><path fill=\"currentColor\" d=\"m 11,18 a 1,1 0 0 0 -1,1 1,1 0 0 0 1,1 h 10 a 1,1 0 0 0 1,-1 1,1 0 0 0 -1,-1 z\"><\/path><path fill=\"currentColor\" d=\"M 4,3 A 1,1 0 0 0 3,4 1,1 0 0 0 4,5 V 9 A 1,1 0 0 0 5,10 1,1 0 0 0 6,9 V 4 A 1.0001,1.0001 0 0 0 5,3 Z\"><\/path><path fill=\"currentColor\" d=\"M 4,8 A 1,1 0 0 0 3,9 1,1 0 0 0 4,10 H 6 A 1,1 0 0 0 7,9 1,1 0 0 0 6,8 Z\"><\/path><path fill=\"currentColor\" d=\"m 3.9882813,14.056641 c -0.484199,0.09995 -0.9514559,0.34417 -1.3222657,0.74414 a 1,1 0 0 0 0.054687,1.41211 1,1 0 0 0 1.4121094,-0.05273 c 0.1857057,-0.200309 0.3581169,-0.199817 0.5488281,-0.125 C 4.8723519,16.109974 5.0000357,16.226851 5,16.5 c 0,0.237235 -0.329828,0.677709 -0.9472656,1.203125 -0.3087188,0.262708 -0.6499847,0.52806 -0.9648438,0.853516 -0.314859,0.325455 -0.6875,0.760026 -0.6875,1.443359 a 1.0001,1.0001 0 0 0 1,1 H 6.5 a 1,1 0 0 0 1,-1 1,1 0 0 0 -1,-1 H 5.5742187 C 6.2267173,18.434334 7,17.697583 7,16.5 7.0001426,15.409173 6.2896114,14.516126 5.4121094,14.171875 4.9733584,13.99975 4.4724802,13.956692 3.9882813,14.056641 Z\"><\/path><\/svg> <h3 class=\"quick-navigation-card__title\">Quickstarts<\/h3><p class=\"quick-navigation-card__description\">Quickly get started with your product. View short steps, practical explanations and where available videos for first-time use.<\/p><a href=\"\/en\/quickstarts\/\" class=\"quick-navigation-card__button btn--primary\">View quickstarts<\/a><\/article><\/li><li><article class=\"quick-navigation-card\"> <svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" class=\"quick-navigation-card__usp-icon\"><path fill=\"currentColor\" d=\"M 6,1 C 4.3549904,1 3,2.3549904 3,4 v 8 a 1,1 0 0 0 1,1 1,1 0 0 0 1,-1 V 4 C 5,3.4358706 5.4358706,3 6,3 h 8 a 1.0001,1.0001 0 0 0 0.002,0 c 0.373762,-9.166e-4 0.732281,0.1473429 0.996094,0.4121094 a 1.0001,1.0001 0 0 0 0,0.00195 l 3.58789,3.5878906 a 1.0001,1.0001 0 0 0 0.002,0 C 18.852657,7.2657663 19.000917,7.6242851 19,7.9980469 A 1.0001,1.0001 0 0 0 19,8 v 12 c 0,0.564129 -0.435871,1 -1,1 a 1,1 0 0 0 -1,1 1,1 0 0 0 1,1 c 1.64501,0 3,-1.35499 3,-3 V 8.0019531 8 C 21.001701,7.0943483 20.641585,6.225212 20,5.5859375 L 16.414062,2 C 15.774788,1.3584154 14.905652,0.99829936 14,1 Z\"><\/path><path fill=\"currentColor\" d=\"m 14,1 a 1,1 0 0 0 -1,1 v 5 c 0,1.0927249 0.907275,2 2,2 h 5 A 1,1 0 0 0 21,8 1,1 0 0 0 20,7 H 15 V 2 A 1,1 0 0 0 14,1 Z\"><\/path><path fill=\"currentColor\" d=\"m 10,15 a 1,1 0 0 0 -1,1 1,1 0 0 0 1,1 h 1 v 5 a 1,1 0 0 0 1,1 1,1 0 0 0 1,-1 v -6 a 1.0001,1.0001 0 0 0 -1,-1 z\"><\/path><path fill=\"currentColor\" d=\"m 10,21 a 1,1 0 0 0 -1,1 1,1 0 0 0 1,1 h 4 a 1,1 0 0 0 1,-1 1,1 0 0 0 -1,-1 z\"><\/path><path fill=\"currentColor\" d=\"m 4,15 c -1.6447028,0 -3,1.355297 -3,3 v 2 c 0,1.644703 1.3552972,3 3,3 1.6447028,0 3,-1.355297 3,-3 V 18 C 7,16.355297 5.6447028,15 4,15 Z m 0,2 c 0.5712972,0 1,0.428703 1,1 v 2 C 5,20.571297 4.5712972,21 4,21 3.4287028,21 3,20.571297 3,20 v -2 c 0,-0.571297 0.4287028,-1 1,-1 z\"><\/path><\/svg> <h3 class=\"quick-navigation-card__title\">Documents<\/h3><p class=\"quick-navigation-card__description\">View official product documents, such as EU conformity declarations, product sheets, certificates and other technical information.<\/p><a href=\"\/en\/documents\/\" class=\"quick-navigation-card__button btn--primary\">View documents<\/a><\/article><\/li><li><article class=\"quick-navigation-card\"> <svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" class=\"quick-navigation-card__usp-icon\"><path fill=\"currentColor\" d=\"M 6,1 C 4.3549904,1 3,2.3549904 3,4 v 16 c 0,1.64501 1.3549904,3 3,3 h 12 c 1.64501,0 3,-1.35499 3,-3 V 8.0019531 8 C 21.000952,7.0939406 20.638716,6.2227923 19.996094,5.5839844 L 16.412109,2 l -0.002,-0.00195 C 15.771754,1.3583815 14.903751,0.99905439 14,1 Z m 0,2 h 8 a 1.0001,1.0001 0 0 0 0.002,0 c 0.373356,-6.051e-4 0.730614,0.1476317 0.994141,0.4121094 a 1.0001,1.0001 0 0 0 0,0.00195 l 3.58789,3.5878906 a 1.0001,1.0001 0 0 0 0.0039,0.00195 C 18.853086,7.2675275 19.000608,7.6241159 19,7.9980469 A 1.0001,1.0001 0 0 0 19,8 v 12 c 0,0.564129 -0.435871,1 -1,1 H 6 C 5.4358706,21 5,20.564129 5,20 V 4 C 5,3.4358706 5.4358706,3 6,3 Z\"><\/path><path fill=\"currentColor\" d=\"m 12,16 a 1,1 0 0 0 -1,1 1,1 0 0 0 1,1 h 0.0098 a 1,1 0 0 0 1,-1 1,1 0 0 0 -1,-1 z\"><\/path><path fill=\"currentColor\" d=\"M 12.597656,6.0800781 C 10.881419,5.7851919 8.8885622,6.650755 8.1601563,8.6582031 a 1,1 0 0 0 0.5996093,1.28125 1,1 0 0 0 1.2792974,-0.5976562 c 0.412503,-1.1368373 1.316702,-1.4440535 2.21875,-1.2890625 0.90014,0.1546632 1.647671,0.7450573 1.660156,1.9492186 -0.0013,0.499237 -0.431704,1.001995 -1.052735,1.416016 -0.621992,0.414661 -1.261718,0.632812 -1.261718,0.632812 a 1,1 0 0 0 -0.632813,1.265625 1,1 0 0 0 1.265625,0.632813 c 0,0 0.860274,-0.281849 1.738281,-0.867188 C 14.852617,12.496693 15.919922,11.5 15.919922,10 a 1.0001,1.0001 0 0 0 0,-0.00781 C 15.903354,7.856737 14.313894,6.3749643 12.597656,6.0800781 Z\"><\/path><\/svg> <h3 class=\"quick-navigation-card__title\">Warranty<\/h3><p class=\"quick-navigation-card__description\">Find out how warranty works, register your product for service and support and see what to do in case of a defect.<\/p><a href=\"\/en\/warranty\/\" class=\"quick-navigation-card__button btn--primary\">View warranty<\/a><\/article><\/li><li><article class=\"quick-navigation-card\"> <svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" class=\"quick-navigation-card__usp-icon\"><path fill=\"currentColor\" d=\"M 12.53125,0.953125 C 10.035577,0.85171367 7.5845072,1.6386602 5.6054687,3.0507813 1.6726739,5.8569836 -0.49998498,11.228761 2.0625,16.671875 a 1,1 0 0 0 0,0.03906 c 0.072069,0.181798 0.084618,0.380967 0.044922,0.572266 l -1.0371094,3.207031 a 1.0001,1.0001 0 0 0 -0.029297,0.107422 c -0.29087825,1.414274 1.0770865,2.706296 2.4726563,2.335938 a 1.0001,1.0001 0 0 0 0.023437,-0.0059 l 3.34375,-0.976562 c 0.1790082,-0.03253 0.3629091,-0.01973 0.5332031,0.04492 l -0.068359,-0.0293 C 12.856471,24.540314 18.251661,22.277436 21.027344,18.285156 23.803026,14.292876 24.049112,8.4458725 19.728516,4.1777344 17.568217,2.0436653 15.026923,1.0545363 12.53125,0.953125 Z m -0.126953,1.9511719 c 2.020904,0.071595 4.088397,0.887955 5.917969,2.6953125 3.659142,3.614715 3.366894,8.2313546 1.064453,11.5429686 -2.302441,3.311615 -6.525928,5.192312 -11.1953127,3.011719 a 1.0001,1.0001 0 0 0 -0.068359,-0.02734 C 7.5974056,19.92739 7.0261141,19.878889 6.4746094,19.988281 a 1.0001,1.0001 0 0 0 -0.085937,0.02148 l -3.3808594,0.988281 1.0292969,-3.181641 a 1.0001,1.0001 0 0 0 0.025391,-0.0918 c 0.091353,-0.415007 -0.013953,-0.831779 -0.099609,-1.24414 a 1,1 0 0 0 -0.035156,-0.4375 c -0.0083,-0.0225 0.00299,-0.04798 -0.00586,-0.07031 a 1,1 0 0 0 -0.017578,-0.01758 1,1 0 0 0 -0.011719,-0.04687 C 1.6551105,11.265803 3.4843356,7.0204558 6.7675781,4.6777344 8.4091994,3.5063736 10.383393,2.832702 12.404297,2.9042969 Z M 3,21 v 0.002 l -0.023437,0.0059 z\"><\/path><path fill=\"currentColor\" d=\"M 12.595703,6.0527344 C 10.868667,5.7565018 8.8613076,6.6359348 8.1464844,8.6679688 A 1,1 0 0 0 8.7578125,9.9433594 1,1 0 0 0 10.033203,9.3320313 c 0.405949,-1.1539933 1.315581,-1.4645164 2.22461,-1.3085938 0.909028,0.1559226 1.663931,0.7512978 1.662109,1.9746094 a 1.0001,1.0001 0 0 0 0,0.00195 c 0,0.5 -0.432695,1.003307 -1.054688,1.417969 -0.621992,0.414661 -1.261718,0.632812 -1.261718,0.632812 a 1,1 0 0 0 -0.632813,1.265625 1,1 0 0 0 1.265625,0.632813 c 0,0 0.860274,-0.281849 1.738281,-0.867188 0.877601,-0.585067 1.944323,-1.581241 1.945313,-3.080078 V 10 C 15.922111,7.8470075 14.32219,6.3488728 12.595703,6.0527344 Z\"><\/path><path fill=\"currentColor\" d=\"m 12,16 a 1,1 0 0 0 -1,1 1,1 0 0 0 1,1 h 0.0098 a 1,1 0 0 0 1,-1 1,1 0 0 0 -1,-1 z\"><\/path><\/svg> <h3 class=\"quick-navigation-card__title\">Frequently asked questions<\/h3><p class=\"quick-navigation-card__description\">Quick answers to practical questions about products, usage, bol.com ordering, warranty, service and contact.<\/p><a href=\"\/en\/questions\/\" class=\"quick-navigation-card__button btn--primary\">View frequently asked questions<\/a><\/article><\/li><li><article class=\"quick-navigation-card\"> <svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" class=\"quick-navigation-card__usp-icon\"><path fill=\"currentColor\" d=\"m 12,1.0019531 c -0.516868,0 -1.033662,0.1343145 -1.496094,0.4003906 l -6.9999997,4 A 1.0001,1.0001 0 0 0 3.5,5.4042969 C 2.5741295,5.9388477 2.0010966,6.9289447 2,7.9980469 A 1.0001,1.0001 0 0 0 2,8 v 8 a 1.0001,1.0001 0 0 0 0,0.002 c 0.0011,1.069102 0.5741295,2.059199 1.5,2.59375 a 1.0001,1.0001 0 0 0 0.00391,0.002 l 6.9999997,4 c 0.926142,0.532888 2.070556,0.532407 2.996094,-0.002 l 6.996094,-3.998047 a 1.0001,1.0001 0 0 0 0.0039,-0.002 c 0.92587,-0.534551 1.498903,-1.524648 1.5,-2.59375 A 1.0001,1.0001 0 0 0 22,16 V 8 a 1.0001,1.0001 0 0 0 0,-0.00195 c -0.0011,-1.0691022 -0.57413,-2.0591992 -1.5,-2.59375 a 1.0001,1.0001 0 0 0 -0.0039,-0.00195 L 13.5,1.4042969 C 13.036593,1.1367485 12.518296,1.0019531 12,1.0019531 Z m -0.5,2.1347657 c 0.310789,-0.1794344 0.689211,-0.1794344 1,0 a 1.0001,1.0001 0 0 0 0.0039,0.00195 L 19.5,7.1367187 C 19.80994,7.3156626 19.998995,7.6422179 20,8 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16.003906,10.287109 A 1,1 0 0 0 17.367187,9.9160156 1,1 0 0 0 16.996094,8.5527344 L 7.9960937,3.4023438 A 1,1 0 0 0 7.2382812,3.3046875 Z\"><\/path><\/svg> <h3 class=\"quick-navigation-card__title\">Shipping and returns<\/h3><p class=\"quick-navigation-card__description\">See how shipping, delivery and returns are handled via bol.com, where your order is handled and what you can do if you want to return something.<\/p><a href=\"\/en\/delivery-and-returns\/\" class=\"quick-navigation-card__button btn--primary\">View shipping and returns<\/a><\/article><\/li><\/ul><\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"Ondersteuning \u2014 XCelsius","_seopress_titles_desc":"Vind snel hulp bij je XCelsius product. 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