{"id":1310,"date":"2026-05-26T11:47:05","date_gmt":"2026-05-26T09:47:05","guid":{"rendered":"https:\/\/xcelsius.eu\/?page_id=1310"},"modified":"2026-05-26T15:32:41","modified_gmt":"2026-05-26T13:32:41","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/xcelsius.eu\/en\/algemene-voorwaarden\/","title":{"rendered":"General terms and conditions"},"content":{"rendered":"

General terms and conditions<\/h1>

This page explains the terms and conditions of use of xcelsius.eu. XCelsius is the brand under which Brand Heroes offers these products. Through this website, we provide product information, specifications, manuals, documents, recipes and references to XCelsius products on bol.com.<\/p><\/div>

Company data<\/h2>

XCelsius is the brand under which Brand Heroes offers these products.<\/p>

Brand Heroes is located at Randstad 22 12, 1316BX Almere. Its Chamber of Commerce number is 88652653 and its VAT number is NL864719267B01. For questions, please contact us at contact@xcelsius.eu.<\/p><\/div>

Application of these conditions<\/h2>

These general terms and conditions apply to the use of xcelsius.eu and the information, documents, forms and references provided via this website.<\/p>

If you click through to bol.com via this website and order a product there, the purchase will be made via bol.com. The conditions, information and ordering environment of bol.com apply to that purchase.<\/p><\/div>

Role of xcelsius.eu<\/h2>

Xcelsius.eu is intended as an information and product website. On this website, you can view the product range, read product information, consult specifications, find documents, view manuals and find inspiration.<\/p>

The website is not set up as its own checkout or checkout environment. Ordering is done via bol.com. From product pages, you can click through to the relevant product page or brand page on bol.com.<\/p><\/div>

Sales via bol.com<\/h2>

XCelsius products are sold through bol.com. Brand Heroes is the seller of XCelsius products through its own partner account on bol.com.<\/p>

When you order a product through bol.com, the order, payment, delivery, returns, customer service and warranty processing is handled through bol.com. For questions about an order, payment, delivery, returns or warranty requests, please use your bol.com account.<\/p><\/div>

Product information<\/h2>

We do our best to display product information, images, specifications, manuals, documents and other data on xcelsius.eu as clear, complete and up-to-date as possible.<\/p>

However, information on this website may differ from the information on bol.com or may no longer be up-to-date. Always check the information on bol.com before placing an order.<\/p><\/div>

Prices and availability<\/h2>

Prices and availability of products may be displayed on xcelsius.eu. We try to keep this information as similar as possible to the information on bol.com.<\/p>

The price, stock, delivery time, offers, shipping information and return information on bol.com are always leading at the time of ordering. No rights can be derived from prices or availability on xcelsius.eu.<\/p><\/div>

Ordering, payment and delivery<\/h2>

Orders of XCelsius products are placed via bol.com. Payment and delivery take place via the bol.com ordering environment.<\/p>

Brand Heroes does not process direct orders through xcelsius.eu and does not receive payments for products through this website. For information about your order, payment status, delivery or invoice, please refer to your bol.com account.<\/p><\/div>

Returns and right of withdrawal<\/h2>

Returns and exercising the right of withdrawal are handled via bol.com. As the purchase is placed through bol.com, for returns, follow the steps in your bol.com account.<\/p>

For online purchases, consumers are entitled to a statutory 14-day cooling-off period in many cases. The exact return conditions, instructions and exceptions are displayed and handled via bol.com.<\/p><\/div>

Warranty and defects<\/h2>

Did you order an XCelsius product via bol.com and is there something wrong with the product? Please report this via your bol.com account at the relevant order.<\/p>

Products are covered by the legal warranty. This means that you can expect a product to work properly and to be suitable for normal use. The assessment and handling of defects and warranty questions are handled via bol.com's service procedure.<\/p>

XCelsius can help with product information, manuals, user questions and general questions before purchase through this website.<\/p><\/div>

Contact form<\/h2>

You can contact Brand Heroes via the contact form on xcelsius.eu. The contact form is mainly intended for general questions, product information, questions of use and questions before purchase.<\/p>

For questions about ordering, payment, shipping, returns, defects or warranty, please refer to bol.com. These questions are handled via bol.com because the purchase is placed there.<\/p><\/div>

Use of products<\/h2>

Always use XCelsius products according to the manual, safety instructions and product information accompanying the product. Before use, check that the product is suitable for the application you intend to use it for.<\/p>

Brand Heroes is not liable for damage caused by misuse, careless use, inadequate maintenance, own modifications, use contrary to the manual or use outside the normal application of the product.<\/p><\/div>

Manuals, quickstarts and documents<\/h2>

Manuals, quickstarts, EU conformity declarations, product sheets, certificates and other documents can be offered on xcelsius.eu.<\/p>

We try to keep these documents careful and up-to-date. When in doubt, always check that you are using the most recent version. Instructions, safety information and product-specific documents are important for correct and safe use of the product.<\/p><\/div>

External links<\/h2>

xcelsius.eu contains links to external websites, including bol.com. These links are intended to quickly direct visitors to the correct product page, information page or ordering area.<\/p>

Brand Heroes is not responsible for the content, operation, availability or accuracy of external websites. Use of external websites is subject to the terms, privacy statement and policies of the relevant website.<\/p><\/div>

Intellectual property<\/h2>

All texts, images, logos, product information, documents, design and other materials on xcelsius.eu are the property of Brand Heroes or are used with the permission of the rights holder.<\/p>

No material from this website may be copied, distributed, edited or used commercially without prior written permission.<\/p><\/div>

Liability<\/h2>

Brand Heroes does its best to keep xcelsius.eu working properly and to manage the information carefully. Nevertheless, we cannot guarantee that the website will always be error-free, complete, up-to-date or available without interruption.<\/p>

Brand Heroes shall not be liable for any damages arising from the use of this website, the temporary unavailability of the website, incorrect or outdated information, technical errors, external links or the use of products in a manner inconsistent with the manual or product information.<\/p><\/div>

Force majeure<\/h2>

Brand Heroes is not responsible for delays, failures or shortcomings caused by circumstances beyond our control. These include technical failures, problems at external platforms, failures at hosting providers, transport problems, government measures or other situations beyond our direct control.<\/p><\/div>

Changes<\/h2>

Brand Heroes may amend these general terms and conditions when the website, method of operation, products or sales structure change. The most recent version of the general terms and conditions is always on this page.<\/p><\/div>

Applicable law<\/h2>

These general terms and conditions and the use of xcelsius.eu are governed by Dutch law.<\/p>

For questions or complaints, please contact us at contact@xcelsius.eu. If your question concerns an order, payment, delivery, return or warranty request, please use your bol.com account and open the relevant order there.<\/p><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"yes","_seopress_robots_follow":"yes","_seopress_robots_imageindex":"yes","_seopress_robots_snippet":"yes","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-1310","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/xcelsius.eu\/en\/wp-json\/wp\/v2\/pages\/1310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xcelsius.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xcelsius.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xcelsius.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/xcelsius.eu\/en\/wp-json\/wp\/v2\/comments?post=1310"}],"version-history":[{"count":4,"href":"https:\/\/xcelsius.eu\/en\/wp-json\/wp\/v2\/pages\/1310\/revisions"}],"predecessor-version":[{"id":1383,"href":"https:\/\/xcelsius.eu\/en\/wp-json\/wp\/v2\/pages\/1310\/revisions\/1383"}],"wp:attachment":[{"href":"https:\/\/xcelsius.eu\/en\/wp-json\/wp\/v2\/media?parent=1310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}